Privacy Policy

This Privacy Policy describes how ONLINE TWISTY S.R.L. (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website (the “Site”).

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Company Information

Company Name: ONLINE TWISTY S.R.L.
Registered Country: Romania
Business Activity: E-commerce retail of electronic products
Target Markets: European Union countries

2. Personal Data We Collect

When you visit or interact with our Site, we may collect the following types of personal data:

Identification and contact information (such as name, email address, phone number, billing and shipping address)
Order and payment information (order details and transaction records; payment data is processed securely by third-party payment providers)
Account information (if you create an account on our Site)
Technical data (IP address, browser type, device information, cookies, and usage data)
Customer communications (emails, messages, or inquiries sent to us)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To process and fulfill orders
To provide customer support and respond to inquiries
To communicate with you regarding your orders or account
To improve our website, products, and services
To comply with legal and regulatory obligations
To prevent fraud and ensure website security

Marketing communications will only be sent where permitted by law or with your consent. You may unsubscribe at any time.

4. Legal Basis for Processing (GDPR)

We process your personal data based on one or more of the following legal grounds:

Performance of a contract (e.g. processing your purchase)
Legal obligations
Legitimate interests (such as improving our services and preventing fraud)
Your consent, where applicable

5. Data Sharing and Third Parties

We may share your personal data with trusted third parties only where necessary, including:

Payment service providers
Shipping and logistics partners
Website hosting and IT service providers
Analytics and marketing service providers

All third parties are required to process personal data in compliance with GDPR and applicable data protection laws.

6. International Data Transfers

Some service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal requirements, and resolve disputes.

8. Your Rights Under GDPR

If you are located in the European Union, you have the right to:

Access your personal data
Request correction or deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time
Lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the information below.

9. Cookies

We use cookies and similar technologies to ensure proper website functionality, analyze traffic, and improve user experience. You can manage cookie preferences through your browser settings or cookie banner.